Store Policy
Customer Care
Joyeria La Guadalupana Store Policy
1. Payment Terms
We encourage our customers to utilize our convenient autopay system to stay current with their payments.
If your payment is currently late, signing up for autopay will waive any additional late fees.
2. Gift Cards
Gift cards are available and can be the perfect gift for any occasion.
Customers can choose the amount and add a personalized message.
Gift cards are non-refundable and cannot be exchanged for cash.
3. Order Processing
Each item is crafted with love at the time of order.
We aim to process and prepare orders in a timely manner.
4. Pickup and Shipping
Customers will be notified when orders are ready for pickup.
Shipping options and details will be provided during the checkout process.
5. Returns and Exchanges
Our return and exchange policy is valid for 15 days from the date of purchase.
Custom orders are final and cannot be returned or exchanged.
Products must be returned in their original condition.
Proof of purchase is required for all returns and exchanges.
6. Customer Service
If you need assistance or have any questions, our customer service team is here to help. Contact us at info@oroydiamantes.com
7. Client Appreciation
We value our clients and are dedicated to providing a great experience.
8. Amendments to Policy
Joyeria La Guadalupana reserves the right to amend these policies at any time. Changes will be communicated through our website and other official channels.