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Store Policy

Customer Care

Joyeria La Guadalupana Store Policy

1. Payment Terms

We encourage our customers to utilize our convenient autopay system to stay current with their payments.
If your payment is currently late, signing up for autopay will waive any additional late fees.
2. Gift Cards

Gift cards are available and can be the perfect gift for any occasion.
Customers can choose the amount and add a personalized message.
Gift cards are non-refundable and cannot be exchanged for cash.
3. Order Processing

Each item is crafted with love at the time of order.
We aim to process and prepare orders in a timely manner.
4. Pickup and Shipping

Customers will be notified when orders are ready for pickup.
Shipping options and details will be provided during the checkout process.
5. Returns and Exchanges

Our return and exchange policy is valid for 15 days from the date of purchase.
Custom orders are final and cannot be returned or exchanged.
Products must be returned in their original condition.
Proof of purchase is required for all returns and exchanges.
6. Customer Service

If you need assistance or have any questions, our customer service team is here to help. Contact us at
7. Client Appreciation

We value our clients and are dedicated to providing a great experience.
8. Amendments to Policy

Joyeria La Guadalupana reserves the right to amend these policies at any time. Changes will be communicated through our website and other official channels.

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